At Diamond Herbal, we value your trust and satisfaction. We ensure every product is packed with care and delivered in perfect condition. However, if you face any issue, our Refund & Return Policy below will guide you.

We offer returns or replacements only in the following cases:

• Damaged Product: If the product is physically damaged upon delivery.
• Defective Product: If the product received is leaking, broken, expired, or not usable.
• Wrong Product Delivered: If the product delivered does not match your order.

If any of the above issues occur, you must notify us within 48 hours of delivery.

• The product must be unused and in original condition.
• The product must be returned with original packaging, including labels, seal, and invoice.
• Customers must provide photo/video proof of the issue.
• Used or opened products cannot be returned due to hygiene and safety reasons.

For safety and hygiene, we DO NOT accept returns for:

• Opened or used products
• Products damaged due to improper handling by customer
• Products without original packaging
• Products purchased during special clearance/sale
• Products returned after 48 hours of delivery

If your request is approved:

• Refund will be processed to your original payment method (UPI/Card/Net Banking etc.)
• Refund may take 5–7 business days depending on the bank/payment gateway
• You will be notified once refund is initiated
• In case of Cash on Delivery orders, refund will be provided via:
  • Bank transfer
  • UPI (Google Pay / PhonePe / Paytm)

If you request replacement instead of refund:

• A new product will be shipped after verification
• Replacement will be sent only for the same product ordered
• In rare cases where the product is out of stock, you may choose refund or another available product

• Customer Cancellation: You may cancel your order before it is shipped. Once shipped, cancellation is not possible.
• Cancellation by Diamond Herbal: We reserve the right to cancel an order due to:
  • Payment issues
  • Fraudulent activity
  • Unavailable stock
  • Incorrect address
  In such cases, 100% refund will be issued.

To raise a return or refund request, contact us within 48 hours: